Amber | EV Mechanical Breakdown Coverage

General Policy Coverage Roadside Assistance Claims Repairs

General

What is Amber?

At Amber, our goal is to extend the lifespan of electric vehicles by making EV repair accessible and affordable.

We offer vehicle service contracts tailored specifically with the modern EV owner in mind. Amber is a US based, licensed and regulated vehicle service contract provider; which means that we not only design, underwrite, and provide AmberCare plans but also review and reimburse claims in-house. Click here for a full list of states where Amber currently provides coverage.

By building both the technology and infrastructure to to make EV repair accessible and stress-free, we think we can help the next million EV owners confidently choose electric.

How did Amber start?

As former founders and operators in automotive, mobility and insurance space, we have heard countless stories of $20K+ battery replacements and high insurance premiums and became obsessed with the costs and uncertainty of EV repair.

Talking to EV technicians and experts, we learned that although EVs generally require less frequent maintenance, they ultimately still breakdown. When they do, specific parts and technical skillsets are required. Unfortunately these repairs tend to come with an unexpected and high repair cost.

Digging deeper, we found that many repair facilities don’t support EV repair and furthermore mechanical breakdown coverage plans were designed for the ICE age.

We started Amber to address these gaps, and bring a fresh, modern approach to vehicle ownership and service. By keeping EVs on the road longer, we believe we can make EVs more accessible and ultimately more sustainable.

How is Amber different from a traditional extended warranty provider?

Traditional extended warranty providers designed their products and services for the combustion engine era. Their business models are incompatible with EVs which have many differences from their ICE counterparts.

AmberCare was built differently.

Instead of building on top of ICE repair plans, repair networks, and tow providers, we worked with EV technicians, experts and driver communities to design a mechanical breakdown coverage product from the ground-up that makes EV repair feel hassle-free.

This way, our customers have specialized plans that have coverage and benefits that are tailored to your EV and EV ownership experience.

Why should I trust Amber?

At Amber, we strive to do what we say we will do. Why "talk the talk", when you can "walk the walk”.

We understand that your trust in us is a privilege, and we weave transparency and a customer-first mindset into everything we do at Amber.

We welcome any questions about AmberCare or your EV, even if it’s not an issue we cover. We strive to always be available for support by phone, email, chat, or text.

When will Amber be available in my state?

Amber currently operates in Florida, Connecticut, New Jersey, New Hampshire, Michigan, Minnesota, Pennsylvania, Ohio, Rhode Island, and Tennessee. For everyone else, we’re on our way to your state soon, stay tuned and join our waitlist at getamber.com for all future updates!

Policy

What is AmberCare?

AmberCare repair plans cover your EV against unexpected mechanical breakdown upon your manufacturers warranty expiration. The list of parts that AmberCare covers depends on the coverage type you select. In the event of a covered breakdown, AmberCare will reimburse you or the repair shop for the costs associated with parts and labor.

Repair plans are colloquially referred to as auto extended warranties, and legally called vehicle service contracts or mechanical breakdown insurance (MBI), depending on the state you reside in.

How much is AmberCare?

The price of your plan depends on the make, model, and year of your EV combined with the coverage you choose. To receive a quote, please fill out the form here and we will get back to you with pricing options for your selected vehicle.

Can I purchase AmberCare if my manufacturer’s warranty has expired?

Yes, you can purchase AmberCare as long as your vehicle has a current odometer reading less than 150,000 miles (and otherwise meets our eligibility criteria).

How does it work if the manufacturer’s warranty is still effective?

If your manufacturer’s warranty coverage is still active, the manufacturer will cover the breakdown. AmberCare’s coverage kicks in once your manufacturer’s warranty has expired.

If you have questions on whether you still have an active manufacturer’s warranty coverage, we are happy to advise and assist, please give us a call.

How does AmberCare’s coverage compare to the manufacturer’s warranty?

Our products were designed to provide similar coverages to your manufacturer's warranty, but provide you additional protection after your manufacturer's warranty expires.

For example, our "Basics" plan for a Tesla vehicle would cover the same components as the Tesla Basic Vehicle Limited Warranty; our "Premium" plan would also cover the high voltage battery and drive unit(s). Our Customer Success team of former EV service advisors are standing by and happy to answer any questions you have about coverage in relation to your manufacturer's warranty.

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Coverage

What does AmberCare cover?

AmberCare provides a suite of protection plans for unexpected vehicle repair due to breakdowns. In the event of a covered breakdown, AmberCare will reimburse you or an authorized repair shop for the costs associated with parts and labor. Parts covered depend on the plan you select.

For further details on what components our plans cover, get a quote today.

How do I get started?

Please request a quote! The few pieces of information you will need to get started are your state of residence, vehicle make, model, year, VIN, and current odometer mileage.

Do you have a waiting period?

Yes, after you have signed your contract, there is a 30-day and 1,000 mile waiting period, whichever comes later.

How much can AmberCare save me in unexpected repair costs?

Depending on the coverage you select, AmberCare plans can cover up to $30,000 in repair costs.

How much is the deductible?

The deductible varies for each AmberCare product. Download and view contracts for more details on deductible information.

Do you cover commercial or rideshare vehicles?

Unfortunately, AmberCare does not cover commercial vehicles or any vehicles used for rideshare purposes at this time. Please submit your information here, and we’ll let you know when we can offer coverage options for your EV.

Roadside Assistance

Does AmberCare reimburse me for tows?

In the event of an Amber-covered breakdown, we reimburse you for the costs associated with towing your EV to the nearest Amber Authorized Repair Facility. The amount we reimburse depends on the AmberCare plan you have selected.

Let us know if you need help in finding an a tow provider that support EVs, otherwise you are free to contact the tow company of your choosing. Be sure to save all receipts associated with the tow and share them with us during your claims process.

Does AmberCare reimburse me for rentals or alternative transportation (e.g. Uber or Lyft)?

In the event of an Amber-covered breakdown, we will reimburse you for the costs associated with a rental vehicle while your EV is in the shop undergoing repair. We also will cover rideshare or public transportation costs if that is more convenient for you. The number of days we cover and daily reimbursement amount depends on the AmberCare plan you have selected.

Please be sure to save all affilicated receipts and share them with us during the claims process for reimbursement.

Can you recommend any EV-friendly towing companies?

As EV owners, we understand that EVs require specific handling and tow equipment. We have gathered a list of towing providers that have prior EV towing experience to ease your mind.

Claims

How do I file a claim and assure approval?

Schedule a Diagnosis: If your EV displays concerning alerts, exhibits any drivability concern or becomes disabled, please take it or have it towed to an Authorized Repair Facility and schedule a diagnostic inspection. If you need some recommendations of EV-friendly towers, check out this list that we’ve put together.
Start your Claim: Contact Amber or file a claim online to start the claim and let us know the location of the repair facility.
Send us the Estimate: Once the diagnostic is complete, send us the report and repair estimate to claims@getamber.com.
Get your Repair Approved: Get approval from Amber to start the repair. We’ll send you details of the parts and labor covered by your AmberCare plan.
Get Reimbursed: Once the repair is complete, send the invoice to claims@getamber.com and have the repair facility contact Amber to receive payment.
Tow and Substitute Transportation: Submit tow and substitute transportation receipts to claims@getamber.com.

How will reimbursements for claims work?

Whenever possible, we will directly submit payment to the designated repair facilities, limiting out-of-pocket costs for you. Once the repair is complete, have the repair facility contact Amber in order to receive payment.

How long does it take to process a claim?

We understand time is of the essence when your EV requires mechanical attention. In most cases you’ll receive a decision within 24 hours after you submit your claim.

Repairs

Where can I go to repair my EV?

In the event of a breakdown, please take your vehicle in to your manufacturer’s service center, or any Electrified Garage repair facility.