Contact Us
Our business hours are 6AM–6PM PT
Monday - Friday.
Monday - Friday.
Send us a message
Let us know how we can help and we’ll email you back as soon as possible.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
FAQ
Common questions
How do I file a claim and assure approval?
1. Schedule a Diagnosis:
If your EV displays concerning alerts, exhibits any drivability concern or becomes disabled, please take it or have it towed to an Authorized Repair Facility and schedule a diagnostic inspection. If you need some recommendations of EV-friendly towers, check out this list that we’ve put together.
2. Start your Claim:
Contact Amber or file a claim online to start the claim and let us know the location of the repair facility.
3. Send us the Estimate:
Once the diagnostic is complete, send us the report and repair estimate to claims@getamber.com.
4. Get your Repair Approved:
Get approval from Amber to start the repair. We’ll send you details of the parts and labor covered by your AmberCare plan.
5. Get Reimbursed: Once the repair is complete, send the invoice to claims@getamber.com and have the repair facility contact Amber to receive payment.
Tow and Substitute Transportation: Submit tow and substitute transportation receipts to claims@getamber.com.
If your EV displays concerning alerts, exhibits any drivability concern or becomes disabled, please take it or have it towed to an Authorized Repair Facility and schedule a diagnostic inspection. If you need some recommendations of EV-friendly towers, check out this list that we’ve put together.
2. Start your Claim:
Contact Amber or file a claim online to start the claim and let us know the location of the repair facility.
3. Send us the Estimate:
Once the diagnostic is complete, send us the report and repair estimate to claims@getamber.com.
4. Get your Repair Approved:
Get approval from Amber to start the repair. We’ll send you details of the parts and labor covered by your AmberCare plan.
5. Get Reimbursed: Once the repair is complete, send the invoice to claims@getamber.com and have the repair facility contact Amber to receive payment.
Tow and Substitute Transportation: Submit tow and substitute transportation receipts to claims@getamber.com.
Does AmberCare reimburse me for tows?
In the event of an Amber-covered breakdown, we reimburse you for the costs associated with towing your EV to the nearest Amber Authorized Repair Facility. The amount we reimburse depends on the AmberCare plan you have selected.
Let us know if you need help in finding an a tow provider that support EVs, otherwise you are free to contact the tow company of your choosing. Be sure to save all receipts associated with the tow and share them with us during your claims process.
Let us know if you need help in finding an a tow provider that support EVs, otherwise you are free to contact the tow company of your choosing. Be sure to save all receipts associated with the tow and share them with us during your claims process.
Does AmberCare reimburse me for rentals or alternative transportation (e.g. Uber or Lyft)?
In the event of an Amber-covered breakdown, we will reimburse you for the costs associated with a rental vehicle while your EV is in the shop undergoing repair. We also will cover rideshare or public transportation costs if that is more convenient for you. The number of days we cover and daily reimbursement amount depends on the AmberCare plan you have selected.
Please be sure to save all affilicated receipts and share them with us during the claims process for reimbursement.
Please be sure to save all affilicated receipts and share them with us during the claims process for reimbursement.
All FAQs
