FAQ

Frequently Asked Questions

General

What is Amber?
At Amber, our goal is to extend the lifespan of electric vehicles by making EV repair accessible and affordable.

We offer protection plans tailored specifically with the modern EV owner in mind. Amber is a US based, licensed and regulated vehicle service contract provider; which means that we not only design, underwrite, and provide AmberCare plans but also review and reimburse claims in-house.

Click here for a full list of states where Amber currently provides coverage. By building both the technology and infrastructure to to make EV repair accessible and stress-free, we aim to help the next million EV owners confidently choose electric.
How did Amber start?
As former founders and operators in automotive, mobility and insurance space, we have heard countless stories of $20K+ battery replacements and high insurance premiums and became obsessed with the costs and uncertainty of EV repair.

Talking to EV technicians and experts, we learned that although EVs generally require less frequent maintenance, they ultimately still breakdown. When they do, specific parts and technical skillsets are required. Unfortunately these repairs tend to come with an unexpected and high repair cost.

Digging deeper, we found that many repair facilities don’t support EV repair and furthermore mechanical breakdown coverage plans were designed for the ICE age. We started Amber to address these gaps, and bring a fresh, modern approach to vehicle ownership and service. By keeping EVs on the road longer, we believe we can make EVs more accessible and ultimately more sustainable.
How is Amber different from a traditional extended warranty provider?
With three different coverage types and monthly payment options, AmberCare is the most flexible way to protect yourself against unexpected repairs to your Tesla's battery and more.

As EV experts, we know that there isn't an engine or fuel inlet in your Tesla. You deserve focused, tailored coverage that wasn't designed in the ICE age.

We go beyond coverage - every AmberCare plan comes with support from Amber Concierge, a team of ex-Tesla service advisors and technicians with over 20+ yrs of collective experience in EV service, and unique membership benefits like Uber / Lyft reimbursement while your car is in the shop.
Why should I trust Amber?
At Amber, we strive to do what we say we will do. Why "talk the talk", when you can "walk the walk”.

We understand that your trust in us is a privilege, and we weave transparency and a customer-first mindset into everything we do at Amber.

We welcome any questions about AmberCare or your EV, even if it’s not an issue we cover. We strive to always be available for support by phone, email, chat, or text.
When will Amber be available in my state?
Amber currently operates in Florida, Connecticut, New Jersey, New Hampshire, Michigan, Minnesota, Pennsylvania, Ohio, Rhode Island, and Tennessee. For everyone else, we’re on our way to your state soon, stay tuned and join our waitlist for future updates!

Policy

How much is AmberCare?
The price of your plan depends on the make, model, and year of your EV combined with the coverage you choose. Check our prices here.
Can I purchase AmberCare if my manufacturer’s warranty has expired?
Yes, you can purchase AmberCare as long as your vehicle has a current odometer reading less than 200,000 miles (and otherwise meets our eligibility criteria).
How does AmberCare’s coverage compare to the manufacturer’s warranty?
AmberCare is supplementary to the Tesla Warranties that came with the vehicle when it was first purchased. In simpler terms, AmberCare coverage kicks in when your Tesla Warranties no longer cover your vehicle.

If you have questions on whether you still have an active manufacturer’s warranty coverage, we are happy to advise and assist, please give us a call.

Coverage

What does AmberCare cover?
Depending on the plan you select, AmberCare covers the cost to repair your Tesla's high-voltage battery, drive unit(s) and 1,000s of additional components. In addition to covering parts and labor costs associated with the repair, AmberCare also reimburses you for the costs of towing and substitute transportation.
How do I get started?
Please request a quote! The few pieces of information you will need to get started are your state of residence, vehicle make, model, year, VIN, and current odometer mileage.
Do you have a waiting period?
Our standard waiting period is 30 days.
How much can AmberCare save me in unexpected repair costs?
Depending on the coverage you select, AmberCare plans can cover up to $30,000 in repair costs.
How much is the deductible?
The deductible for repair of the high-voltage traction battery and drive unit(s) is $250. For all other repairs the deductible is $100.
Do you cover commercial or rideshare vehicles?
Unfortunately, AmberCare does not cover commercial vehicles or any vehicles used for rideshare purposes at this time. Please submit your information here, and we’ll let you know when we can offer coverage options for your EV.

Roadside Assistance

Does AmberCare reimburse me for tows?
In the event of an Amber-covered breakdown, we reimburse you for the costs associated with towing your EV to the nearest Amber Authorized Repair Facility. The amount we reimburse depends on the AmberCare plan you have selected.

Let us know if you need help in finding an a tow provider that support EVs, otherwise you are free to contact the tow company of your choosing. Be sure to save all receipts associated with the tow and share them with us during your claims process.
Does AmberCare reimburse me for rentals or alternative transportation (e.g. Uber or Lyft)?
In the event of an Amber-covered breakdown, we will reimburse you for the costs associated with a rental vehicle, rideshare, or public transportation while your car is in the shop.

Please be sure to save all receipts and share them with us during the claims process for reimbursement.
Can you recommend any EV-friendly towing companies?
As EV owners, we understand that EVs require specific handling and tow equipment. We have compiled a growing list of towing providers that have prior EV towing experience to ease your mind.

Claims

How do I file a claim and assure approval?
Filing a claim with us takes three steps:
1. Diagnosis: In the event of a breakdown, take your vehicle to an Authorized Repair Facility and get a diagnostic inspection. Send the diagnostic inspection and repair estimate to us at claims@getamber.com.
2. Decision: In most cases, we get back to you within 24 hours with a decision on what's covered and approval to proceed with the repair.
3. Reimbursement: Once the repair is completed, email us the final invoice and we'll reimburse either the repair facility or you directly.
How will reimbursements for claims work?
For approved claims, we pay for the approved amount, less your deductible.
By default, we will attempt to pay the repair facility so that we can minimize your out-of-pocket expenses but if we are not able to do so, we will reimburse you directly.
How long does it take to process a claim?
We understand time is of the essence when your EV requires mechanical attention. In most cases you’ll receive a decision within 24 hours after you submit your claim.

Repairs

Where can I go to repair my EV?
In the event of a breakdown, please take your vehicle in to a Tesla Service Center, or any Electrified Garage repair facility.